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FREQUENTLY ASKED QUESTIONS

IS A RESERVATION REQUIRED?

A reservation is not required, but highly encouraged.  

Some reasons include:
– We sometimes have private reservations, during which, we do not accept walk-ins.
– Making a reservation makes your check in process faster so you can start taking pics sooner!

DO YOU ACCEPT WALK-INS?

We do! However, there may be times when a private event is in progress, or we are at capacity.  Another reason to make a reservation.

WITH A GENERAL ADMISSION RESERVATION, DO WE GET THE STUDIO TO OURSELVES?

Not necessarily. With general admission, we allow up to 25 guests per time slot.

We manage capacity so that everyone can enjoy the space without waiting to take pictures.

However, there IS an option to reserve the studio for your private use at an hourly rate.

IS THERE A TIME LIMIT?

Technically no. You can stay as long as you want while we are open so the earlier you book, the longer you can stay. Most people spend at least an hour at the studio.

WHAT IF I AM NOT SURE WHEN MY GROUP CAN COME?

If you make a reservation and need to change it, you can! Just give us a call and we will move things around for you. You are not locked into the time slot you initially booked.

WHAT IS THE REFUND POLICY?

We do not do refunds. If you make a reservation and don’t use the tickets, we can reschedule for a future date. Unused tickets never expire.

We do have an option to purchase ticket insurance which will make your reservation fully refundable if you would like. This is perfect for if you are visiting from out of town and not sure when you want to come.